Frequently Asked Questions

Tax Invoices are to be paid within 2 business days.

Orders are automatically cancelled, unless a time extension has been pre-arranged

Please ensure that the Order Number/Tax Invoice number is quoted in each EFT.

Orders Shipping within Australia

GST

Orders are displayed inclusive of GST.

Payment

Please note that payments are accepted via Direct Debit. Deposits can be made online or in person at a bank branch or PO. No financial information is kept on this website. For accurate identification of the EFT, please ensure that the Order Number/Tax Invoice Number is quoted in each funds transfer.

Postage

Postage is calculated automatically in the Shopping Cart. All deliveries are sent via Australia Post in standard satchels. Delivery timeframes are below, but these are affected during peak times such as Christmas and the lead-up to it.

Express Post satchels

The next guaranteed day of delivery for Express Post items posted before closing time on the business day before a public holiday will be the next business day after a public holiday. This applies for all items sent to and from locations within the national, state Express Post networks.Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.Outside metropolitan areas guaranteed service is to and from townships only.If your item is for an address outside the Express Post network, Australia Post uses the fastest possible transport links, but it won’t be covered by Next Day Delivery guarantee.

Tracking‌

When your order is shipped, a shipping confirmation email is sent to the email address email you provided with your order.

The email contains your Australia Post tracking number.

The ID of parcels can be tracked using the Australia Post article tracking page available on the following link:
https://auspost.com.au/parcels-mail/track.html#/track

When searching for a parcel ID, please remove any characters such as spaces.

Handling Fee at Checkout

If the purchaser uses a Third Party Financial Institution who charges vendor fees on each transaction, then a Handling Fee will apply in order to cover those fees incurred by the transaction.

Direct Debit does not incur a Handling Fee.

Orders Shipping to New Zealand

All prices are in Australian dollars.

GST

New Zealand orders are GST free.

Payment Options

There are two ways to make an EFT:

1. From an existing bank account. (Please be aware that a bank may charge fees not only at the initiation stage, but also in transit.)

2. Via OFX which offers minimal fees and better exchange rates than banks.

The contact number for New Zealand is 0800 161 868. Here is a link to the OFX New Zealand site; https://nz.ofx.com/login

The sender must ensure that the full amount in Australian dollars is received before the goods are despatched. It is the sender’s responsbility to pay ANY and ALL FEES.

Postage

All parcels are sent via Australia Post. Postage costs are dependent on volume and weight and are calculated in the Shopping Cart.

International Express – 2 – 4 business days

Tracking details are sent after lodgement of the parcel.