Frequently Asked Questions

Tax Invoices are to be paid within 2 business days.

Orders are automatically cancelled, unless a time extension has been pre-arranged

***Please ensure that the Order Number/Tax Invoice number is quoted in each EFT. ***

 

 

Orders Shipping within Australia

GST

Orders are displayed inclusive of GST.

Payment

Please note that payments are accepted via Direct Debit. Deposits can be made online or in person at a bank branch or PO. No financial information is kept on this website. For accurate identification of the EFT, please ensure that the Order Number/Tax Invoice Number is quoted in each funds transfer.

Postage

Postage is calculated automatically in the Shopping Cart. All deliveries are sent via Australia Post in standard satchels. Delivery timeframes are below, but these are affected during peak times such as Christmas and the lead-up to it.

Express Post satchels

The next guaranteed day of delivery for Express Post items posted before closing time on the business day before a public holiday will be the next business day after a public holiday. This applies for all items sent to and from locations within the national, state Express Post networks.Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.Outside metropolitan areas guaranteed service is to and from townships only.If your item is for an address outside the Express Post network, Australia Post uses the fastest possible transport links, but it won’t be covered by Next Day Delivery guarantee.

Tracking

The ID of parcels can be tracked using the Australia Post article tracking page available on the following link:
https://auspost.com.au/parcels-mail/track.html#/track

When searching for a parcel ID, please remove any characters such as spaces.

Handling Fee at Checkout

If the purchaser uses a Third Party Financial Institution who charges vendor fees on each transaction, then a Handling Fee will apply in order to cover those fees incurred by the transaction.

Direct Debit does not incur a Handling Fee.

 

Orders Shipping to New Zealand

 

All prices are in Australian dollars.

 GST

 New Zealand orders are GST free.

 

Payment Options

There are three ways to make an EFT:

1.  From an existing Australian bank account no extra fees;

2.  Using a company such as OFX which offers minimal fees and better exchange rates than banks.  The contact number for New Zealand is 0800 161 868.  Here is a link to the OFX New Zealand site; https://nz.ofx.com/login
3.  From a New Zealand bank account, where fees are charged at the initiation stage and in transit.  Referred to as. a Telegraphic transfer or Wire transfer, please be aware that this transfer incurs an extra fee of AUD $20 to cover the foreign exchange transaction charged by the FOREX agent used by the New Zealand bank.  As the sender you are responsible for these fees.


Postage

 All parcels are sent via Australia Post. Postage costs are dependent on volume and weight and are calculated in the Shopping Cart.

 International Express – 2 – 4 business days

 Tracking details are sent after lodgement of the parcel.

 

Any other questions? Please contact me with any queries and I will get back to you shortly.

Working towards optimum health through better nutrition

My aim is to promote true health and well-being which enables you to lead a more fulfilling and better quality of life on every level – physically, mentally, and spiritually.

Consultations are available in person or by telephone or Skype.