Frequently Asked Questions

Orders Shipping within Australia

GST

Orders are displayed inclusive of GST.

Payment Options

Please note that payments are accepted via Direct Debit. Deposits can be made online or in person at a bank branch or PO. No financial information is kept on this website.

Postage

Postage is calculated automatically in the Shopping Cart. All deliveries are sent via Australia Post in standard satchels. Delivery timeframes are below, but these are affected during peak times such as Christmas and the lead-up to it.

Express Post satchels

The next guaranteed day of delivery for Express Post items posted before closing time on the business day before a public holiday will be the next business day after a public holiday. This applies for all items sent to and from locations within the national, state Express Post networks.Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres.Outside metropolitan areas guaranteed service is to and from townships only.If your item is for an address outside the Express Post network, Australia Post uses the fastest possible transport links, but it won’t be covered by Next Day Delivery guarantee.

Parcel Post satchels

Delivery in 2 or more business days after posting.

Coverage – all of Australia.

Sending to same state:

  • Metro – up to 2 business days
  • Country – up to 5 business days‌

Sending interstate:

  • Metro – up to 3-6 business days, depending on lodgement and destination points
  • Country – Please ask at your local Post Office‌

Tracking

The ID of parcels can be tracked using the Australia Post article tracking page available on the following link:
https://auspost.com.au/parcels-mail/track.html#/track

Handling Fee at Checkout

If the purchaser uses a Third Party Financial Institution who charges vendor fees on each transaction, then a Handling Fee will apply in order to cover those fees incurred by the transaction.

Direct Debit does not incur a Handling Fee.

 

Orders Shipping to New Zealand

GST

These orders are GST free.

Payment Options

Payments are accepted via:

1. Direct Debit or

2. Wire Transfer using a company such as OFX which offers much better exchange rates than any bank or PayPal and charge minimal or no transaction fees

Here is a link to the OFX New Zealand site:

https://nz.ofx.com/login

Postage

All parcels are sent via Australia Post. Postage costs are dependent on volume and weight and are calculated in the Shopping Cart. The options are:

International Standard – 6+ business days

International Express – 2 – 4 business days

Tracking details are sent after lodgement of the parcel.

Any other questions? Please contact me with any queries and I will get back to you shortly.

Working towards optimum health through better nutrition

My aim is to promote true health and well-being which enables you to lead a more fulfilling and better quality of life on every level – physically, mentally, and spiritually.

Consultations are available in person or by telephone or Skype.